Unity - AvNotifierMgr slow to start and Event Log Errors

Unanswered Question
Jun 28th, 2007
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Hi,


Unity version is 4.2(1.0)


The AvNotifierMgr service is very slow to start and during the process of the service starting a number of errors are generated in the event log.


All Unity Services including the AvNotifierMgr service eventually start.


Very similar post here (with no resolution) from mid 2005;


http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dd9155d/0#selected_message


Below are the errors that are written to the event log on startup?


Event Type: Error

Event Source: CiscoUnity_CsServices

Event Category: Run

Event ID: 1061

Date: 25/06/2007

Time: 10:45:25 PM

User: N/A

Computer: IDCRVM01

Description:

AvCsGateway: FindCsComponentsEx failed with error 0x80041f00.

Event Type: Error

Event Source: CiscoUnity_ExchangeMonitor

Event Category: Init

Event ID: 1001

Date: 25/06/2007

Time: 10:45:25 PM

User: N/A

Computer: IDCRVM01

Description:

An error occurred while creating credentials for accessing the AvCsGateway service.


Monitoring of the Exchange Message Store for messaging notifications will not occur until this is addressed. Please check that the AvMsgStoreMonitor Service has the correct run-as setting.


(FindCsComponentsEx 80041f00)

Event Type: Error

Event Source: CiscoUnity_ExchangeMonitor

Event Category: Init

Event ID: 1008

Date: 25/06/2007

Time: 10:45:25 PM

User: N/A

Computer: IDCRVM01

Description:

The mailbox monitoring thread failed initialization: 80041f00. Notification events will not be processed until this is resolved. Turn on Exchange Monitor Diagnostics, restart the AvMsgStoreMonitorSvr service and inspect the diagnostics to investigate the cause.

Event Type: Error

Event Source: CiscoUnity_MsgStoreMonitor

Event Category: Startup

Event ID: 1006

Date: 25/06/2007

Time: 10:45:25 PM

User: N/A

Computer: IDCRVM01

Description:

The Message Store Monitor failed to initialize. Message storage monitoring will not function until this is corrected. Verify that the Message Store Monitor has been correctly installed and configured.


The following low level failure occurred:

(IAvCsComponent->Initialize(): 0x80004005).

Event Type: Error

Event Source: CiscoUnity_CsServices

Event Category: Run

Event ID: 1072

Date: 25/06/2007

Time: 10:45:24 PM

User: N/A

Computer: IDCRVM01

Description:

AvCsGateway: Failed to open service AvNotifierMgr (error = 0x8000ffff). Check service status using Service Control Manager.


Any help would be greatly appreciated.


Matt


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rafael.cardoso Mon, 12/10/2007 - 11:06
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Matt,


Go > Start > Settings > Control Panel ... Open > Add/Remove Programs ...

Running > Change/Remove > Cisco Unity Message Store Configuration Wizard ... it modifies the name of the server!


Good Look,


Rafael Cardoso.



matt.baumgartner Mon, 12/10/2007 - 14:11
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My problem was due to IP connectivity. The Unity Server had the incorrect default gateway...

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