IPCC CRS Historcial Reporting

Unanswered Question
Jun 28th, 2007
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When I run the report named "detailed call by call CCDR" report I get a total of 240 calls. When I run the "Contact service Queue Activity" report I only see 126 total calls. Why am I seeing different amounts of calls in two reports that should match? IS there a good document out there to gain a good understanding of the different types of reporting that I could give to a Supervisor.

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