JTAPI and original incoming called number

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Jun 28th, 2007
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If a call comes into IPCC on a 1-800 number, and the call gets routed to a particular agent, how do we retrieve through JTAPI the original called number? Is this info available?

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bwalchez Wed, 07/04/2007 - 07:23
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Unified MobilityManager communicates with Cisco Unified CallManager CTIManager for CTI monitoring and call control via JTAPI . This communication is maintained via the Unified CallManager Links on the Unified MobilityManager application servers. Specifically, these are the Outgoing Port User Link and the Shared Line User Link.


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