- Bronze, 100 points or more
We will deploy CSS in CVP environment this is a hosted IPCC/CVP, so we have four CVP on NAM level, and two in CICM for warm transfer only. When configuring CSS, no doubt we shall include four NAM CVP. Can I include the two CICM CVP as well, so VXML GWs can load balance between all six CVPs? Two CICM CVPs don't participate IVR and call queuing.