Rob Huffman Sat, 06/30/2007 - 07:29

Hi Thomas,

You are correct:) The default value of the timeout to connect an IP Integrated Contact Distribution (ICD) call is 12 seconds, equivalent to 3 rings. This value is controlled by the individual "Select Resource" step in the application scripts. The procedure to change this is as follows:

Use CRS Edit to open the specific application scripts.

Right-click the Select Resource node.

Click Properties in the pop-up box

Set the value of the Timeout field which represents the length of time, in seconds, before the contact is retrieved back into the queue. One ring equals 4 seconds.

**This value must be lower than the Call Forward No Answer timeout in Cisco CallManager.

From this good doc;

Hope this helps!



This Discussion