Rob Huffman Sat, 06/30/2007 - 07:29
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Hi Thomas,


You are correct:) The default value of the timeout to connect an IP Integrated Contact Distribution (ICD) call is 12 seconds, equivalent to 3 rings. This value is controlled by the individual "Select Resource" step in the application scripts. The procedure to change this is as follows:


Use CRS Edit to open the specific application scripts.


Right-click the Select Resource node.

Click Properties in the pop-up box


Set the value of the Timeout field which represents the length of time, in seconds, before the contact is retrieved back into the queue. One ring equals 4 seconds.


**This value must be lower than the Call Forward No Answer timeout in Cisco CallManager.


From this good doc;


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00801edefb.shtml#q-1


Hope this helps!

Rob

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