06-30-2007 01:32 PM - edited 03-03-2019 05:40 PM
I have an NM-2E2W inserted into slot 0 in a 3620. When I run a 'show int', no interfaces are seen. I ran a show diag...
show diag
Slot 0:
Fast-ethernet port adapter, 0 ports
Port adapter is disabled
Port adapter insertion time unknown
Hardware revision 0.0 Board revision UNKNOWN
Serial number 0 Part number 00-0000-00
Test history 0x0 RMA number 00-00-00
EEPROM format version 0
EEPROM contents (hex):
0x20: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Does anybody have any ideas of what the problem might be?
06-30-2007 04:25 PM
Hello,
it seems this NM got the "cookie" area zeroed, cannot be recognized and should be RMA if you have a support contract.
Hope this helps, please rae post if it does!
07-04-2007 10:20 PM
I upgraded IOS, and now show diag at least recognizes the module but the interfaces don't show up in the router.
BBR2# show diag
Slot 0:
Combo 2E, 2W Port adapter, 4 ports
Port adapter is disabled
Port adapter insertion time unknown
EEPROM contents at hardware discovery:
Hardware revision 1.2 Board revision E0
Serial number 18804148 Part number 800-01171-05
FRU Part Number: NM-2E2W=
Test history 0x0 RMA number 00-00-00
EEPROM format version 1
EEPROM contents (hex):
0x20: 01 1E 01 02 01 1E ED B4 50 04 93 05 00 00 00 00
0x30: 70 00 00 00 00 03 08 17 FF FF FF FF FF FF FF FF
When the router is booting I get the following messages:
smart init is sizing iomem
ID MEMORY_REQ TYPE
000000 UNKNOWN port adapter
000024 0X00019A40 Four port Async/Sync
0X000F3BB0 public buffer pools
0X00211000 public particle pools
TOTAL: 0X0031E5F0
If any of the above Memory Requirements are
"UNKNOWN", you may be using an unsupported
configuration or there is a software problem and
system operation may be compromised.
It looks like the card isn't supported, but all of the documentation says it is. Any ideas?
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