07-02-2007 12:50 AM - edited 03-14-2019 10:21 PM
Hi,
i am wondering which part is needed for the CCIE voice in regards to IPCC express.
1) Standard, enhaned or premium.
2) Within the IPCC what do i need to know, like scripting for instance or agent queuing, etc...
Good day
07-02-2007 03:25 AM
1) Enhanced
2) Know how to configure the subsystems, integrate with CCM, and you have to be proficient with scripting. Don't expect anything crazy though.
Chris
07-02-2007 03:46 AM
thanks a lot for your help
what about CAD, CSD, queue management, etc...
Good day
07-02-2007 05:31 AM
Also my big concern is about DB integration.
Good day
07-02-2007 05:32 AM
Giving a lot of information about this would be violating the NDA. Expect basic IPCC Express functionality being tested.
Also, DB integration will be "too crazy".
07-02-2007 06:09 AM
Thanks for your help.
My only need is to know what to study, i agree with you that it is related to NDA but i need the topics within IPCC express enhanced as you know it is huge (like the DB for instance)
Thanks for your help as always appreciated.
Good day
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