Facility Instance Deleted

Unanswered Question
Jul 2nd, 2007


My customer has deleted the facility within the ICM Domain Manager. They can no longer access webview reports. If I get them to run setup for Admin Workstation Configuration on the Distributer will this re-add the instance?

Many thanks,


IPCC Enterprise 7.2

I have this problem too.
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Gergely Szabo Tue, 07/03/2007 - 02:46


did the customer delete the facility from the Active Directory? This is bad... Actually, is the call center still working?

Could you please check on the progger sever what account the Logger service is using?

micandre Tue, 07/03/2007 - 03:01

yep, they deleted from AD. Call center running but customer unable to make any config changes to distrib.

Gergely Szabo Tue, 07/03/2007 - 03:15

Hello again,

can you access the configuration manager when logging in with the domain administrator account?

micandre Tue, 07/03/2007 - 03:38


My colleague has opened I TAC case and it currently working on this. I'll update forum with problem resolution.



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