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Facility Instance Deleted

micandre
Level 1
Level 1

‎07-02-2007 08:09 AM - edited ‎03-14-2019 01:01 AM

Hello,

My customer has deleted the facility within the ICM Domain Manager. They can no longer access webview reports. If I get them to run setup for Admin Workstation Configuration on the Distributer will this re-add the instance?

Many thanks,

Michael

IPCC Enterprise 7.2

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4 Replies 4

Gergely Szabo
VIP Alumni
VIP Alumni

‎07-03-2007 02:46 AM

Hello,

did the customer delete the facility from the Active Directory? This is bad... Actually, is the call center still working?

Could you please check on the progger sever what account the Logger service is using?

0 Helpful

micandre
Level 1
Level 1
In response to Gergely Szabo

‎07-03-2007 03:01 AM

yep, they deleted from AD. Call center running but customer unable to make any config changes to distrib.

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Gergely Szabo
VIP Alumni
VIP Alumni
In response to micandre

‎07-03-2007 03:15 AM

Hello again,

can you access the configuration manager when logging in with the domain administrator account?

0 Helpful

micandre
Level 1
Level 1
In response to Gergely Szabo

‎07-03-2007 03:38 AM

Hi,

My colleague has opened I TAC case and it currently working on this. I'll update forum with problem resolution.

Regards.

0 Helpful
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