Cisco Unity's multi-media component has enountered a serious error.

Answered Question
Jul 3rd, 2007
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Hi everyone,


i got this error this morning not sure why but it caused users to stop being able to access their voicemails can someone tell me why this happened and how to prevent this again? Thanks


Event Type: Error

Event Source: CiscoUnity_Wav

Event Category: Error

Event ID: 822

Date: 7/3/2007

Time: 8:29:48 AM

User: N/A

Computer: UNITY

Description:

Cisco Unity's multi-media component has enountered a serious error.


EXPLANATION:

A serious failure has occurred on port 1 while querying a wav device for supported playback formats. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.



TECHNICAL DETAILS:

Thread 0x00001308 had a Failure on Port 1 in AvWav


DESCRIPTION:

File: e:\Views\cs_CU4.0.4.221\un_Miu\UnityAvWav\WAVOUT.C(1232)

Method: WavOutSupportsFormat

Failure: call to waveOutOpen/FormatQuery failed with error(6).

Also got this


Event Type: Error

Event Source: CiscoUnity_Wav

Event Category: Error

Event ID: 801

Date:

Time:

User:

Computer:

Description:

Cisco Unity's multi-media component has enountered a serious error.


EXPLANATION:

A serious failure has occurred on port 1 during wav media processing. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.



TECHNICAL DETAILS:

Thread 0x00001308 had a Failure on Port 1 in AvWav


DESCRIPTION:

File: e:\Views\cs_CU4.0.4.221\un_Miu\UnityAvWav\WAVOUT.C(1496)

Method: WavOutFormatSuggest

Failure: call to WavOutSupportsFormat failed.

AND


Event Type: Error

Event Source: CiscoUnity_PHGreeting

Event Category: Error

Event ID: 437

Date:

Time:

User:

Computer:

Description:

An unexpected error occured while trying to play greeting for a subscriber. One possible reason could be that the call was disconnected while waiting for the phrase. This can happen when the Unity system CPU is pegged. Technical details - (PersonalGreeting) greeting for call handler id[3052] with alias[ch_kking]. returned [0x80004005] on line 1173 of file E:\Views\CU4.2.0.110\un_Conv1\Scripted\ConvSub\PHGreeting.cpp.


Correct Answer by twissam about 10 years 2 weeks ago

did a restart solved the problem?


if you are logging into unity using remote desktop with the /console. this might be your problem.

Solution upgrade your remote desktop application.


Good day


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Overall Rating: 5 (2 ratings)
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Correct Answer
twissam Sun, 07/08/2007 - 10:51
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did a restart solved the problem?


if you are logging into unity using remote desktop with the /console. this might be your problem.

Solution upgrade your remote desktop application.


Good day


Javier Cuadros Wed, 08/06/2008 - 17:08
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Hi,


i'm having the exact same error, the difference is that i have restored a backed up cisco unity and restored into a new server with DIRT. how did you finally solved the issue?


Thanks,

chouaib Thu, 10/30/2008 - 15:53
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Hi,


did you solve this problem ? if Yes, please tell how, i'm facing the same problem.


Thanks.

Javier Cuadros Thu, 10/30/2008 - 16:13
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the solution for me was to change the codec the server was installed with. it was g729 at the first instance, and the i did changed it to g711

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