CME call forward no answer question

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Jul 4th, 2007
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Can the default CFNA behaviour on CME be changed. For example a call to phone A is CFNA to phone B. If phone B does not answer the caller hears phone B's voice mail. I would like the caller to hear the origional phones voice mail, phone A in this case.



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paolo bevilacqua Wed, 07/04/2007 - 03:02
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Hi Colin,

once the call coverage becomes sophisticated, eg "I'm not there but the other person should anyway if we are not go to voice mail", it's better to setup an ephone-hunt. That will allow you define the order and the lenght the phones ring, and a final number eg. for voice mail.

Hope this helps, please rate post if it does!

Aaron Dhiman Mon, 11/19/2007 - 18:36
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Is setting the intended vmail destination via the "final" command the only way to forward to the first list member's voicemail? That has the negative effect of extending the ringing until that user's CNFA expiry kicks in. Is it possible to just forward immediately to voicemail instead of waiting?

To further clarify, is this the best way to force forward to the 1st hunt-group members vmail on no answer:

ephone-dn 1

number 3001

call-forward noan 3333 timeout 18


ephone-dn 2

number 3002


ephone 1

ephone-template 1

mac-address 0006.D737.D08E

type 7940

button 1:1


ephone 2

ephone-template 1

mac-address 0015.6316.E122

type CIPC

button 1:2


ephone-hunt 1 sequential

pilot 3000

list 3001, 3002

final 3001

OR, is there some way to go immediately to the vmail for 3001 without waiting the additional 18 sec?

paolo bevilacqua Mon, 11/19/2007 - 18:44
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Hi, why not sending via "final" the call to a a CUE GDM instead, of which you make member who do you want.

Aaron Dhiman Mon, 11/19/2007 - 19:52
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I'd like to only direct to one phone, and I'd like to have that phone's MWI light up. I tried to do an overlay onto the primary line for the phone, with that overlaid DN set to immediately forward all to vmail, but that didn't work, b/c CUE didn't tie the extension to the primary.

Rob Huffman Wed, 07/04/2007 - 05:38
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Hi Colin,

Just to ad to Paolo's good info (good job Paolo). If you are using CUE for VM;

This feature is now available in CUE 2.3 have a look;

Mailbox selection

This configurable option specifies the mailbox to be used in case of call forward. SIP phones are not supported.

From this doc;

Cisco Unity Express

Release Notes for Cisco Unity Express 2.3

Mailbox selection: Mailbox in which an incoming voice message is stored. The options are original called number (OCN) or the last redirected number (LRD). LRD is the default option.

For example, suppose caller A calls user B's extension, which forwards the call to user C, who does not answer the phone. The call goes to voice mail. User B's extension is the OCN and user C's extension is the LRD. If the system is configured with the OCN option, the system stores the message in user B's mailbox. If the system is configured with the LRD option, the system stores the message in user C's mailbox.

From this doc;

Cisco Unity Express 2.3 GUI Administrator Guide

Hope this helps!


ReadersUK Wed, 07/04/2007 - 08:41
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Hi rob

Thanks that's a cool feature. It will solve my problem.

Also thanks to pauolo.

Ill rate you both when I get home. Not easy on a blackberry.

mark_gardner Thu, 07/05/2007 - 00:42
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Hi Colin

You can do this in cme/cue with the following command applied to your voip dial peer pilot number for voicemail.

dial-peer voice 1000 voip

mailbox-selection orig-called-num

description VOICE_MAIL

destination-pattern 1000

session protocol sipv2

session target ipv4:

codec g711ulaw

no vad



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