IPCC Express Standard

Unanswered Question
Jul 5th, 2007

How Many agents available have this version and positions available for queuing?

I have this problem too.
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william_lithgow Thu, 07/05/2007 - 17:08

hi, Chris


Maybe I have not been very clear with the done question.

The case is: I have rceived with software kit of CCM 4.2.3 licese for IPCX Express and i only have 5 agents available.

I have that install IPCC Express Corresident with CallManager, then

The question is: I will only have available 5 agents?

How Many Position for Queue i will have available?

How Many agents with an upgrade can get to have this version?

Thanks for your time

Chris Deren Thu, 07/05/2007 - 17:21

Each IPCC Agent Seat will allow for 2 CTI ports, so with 5 agent call center you will be allowed to have 10 calls in queue.



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