QRT & RTMT with CCM 5.1

Answered Question

I have searched through the QRT documentation for CCM 5.1 and nowhere can I find out it works.


I have placed the QRT softkey on a end users telephone. This user is using the QRT softkey correctly, and nowhere can I find the QRT trace on the CCM 5.1 server using RTMT 7.0.


The documentation says that QRT Viewer is part of the application, but I can't find it.


The only traces I find are CEF.txt traces, and those are far from the original QRT.txt traces that previous CCM version created.


Can anybody assist me?


Thank you,


Ben

Correct Answer by gogasca about 10 years 3 weeks ago
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rob_bourne Tue, 08/21/2007 - 11:58
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I'm having the same issue when looking for the QRT Event Viewer in 5.1. The guides direct you to a different system admin guide every time the QRT Event Viewer is mentioned?

rob_bourne Tue, 08/21/2007 - 12:41
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After running a few tests tonight I've found that you download any available qrt.xml files automatically when you collect CEF & CEF report traces within a specified time frame.

canowlin Wed, 09/19/2007 - 15:00
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Rob,


let me know this is correct


rtmt >> tools > trace > log central > collect files >> extended functions >> this is where I'm stuck

richb1971 Thu, 09/06/2007 - 07:36
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Hi, I'm having same problem. Can you give me more info please? I have got the softkey button,downloaded RTMT but cannot find any reports for QRT.



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