I have searched through the QRT documentation for CCM 5.1 and nowhere can I find out it works.
I have placed the QRT softkey on a end users telephone. This user is using the QRT softkey correctly, and nowhere can I find the QRT trace on the CCM 5.1 server using RTMT 7.0.
The documentation says that QRT Viewer is part of the application, but I can't find it.
The only traces I find are CEF.txt traces, and those are far from the original QRT.txt traces that previous CCM version created.
Can anybody assist me?
For QRT, the only traces you need to select are the CEF and CEF reports.