Interaction Manager - EWT , Position in Queue

Unanswered Question
Jul 6th, 2007

Hi All,

I have a questions about Web-Based chat with Interaction Manager.Can EWT and position In queue be presented to customer if customers caits in queue after sending a web-based chat request and how?

I have this problem too.
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Anonymous (not verified) Thu, 07/12/2007 - 11:28

while java object is executing, the relevant call is put into the UNKNOWN queue. You cannot move this call.


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