HP DL380 G5 OS Install Failure

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Jul 6th, 2007
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Trying to install 2000.4.4 on a HP DL380 G5. I keep getting the error:

Drive Count Fatal Error

The installation was unable to retrieve needed drive information

Error Code:1

The server is brand new out of the box from HP and has the required 4 72 GB hard drives. Tried another new G5 and am getting the same error. Wondering if I have to do something with the arrays but not sure what.

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thisisshanky Fri, 07/06/2007 - 10:44
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Are you using the discs that came with the CM discs ? What kit did you order for the CM server ? Is this an MCS server or HP OEM ?

s.casper_2 Fri, 07/06/2007 - 10:54
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Using disks that came with my CER 1.3 purchase. Using DVD:

7845-1/H2 Disk 2, from disk2.png file

Win 2000 Adv Svr


OS 2000.4.4

Installation and Recovery

thisisshanky Fri, 07/06/2007 - 11:09
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This is possibly the reason. Wrong disc set.

s.casper_2 Fri, 07/06/2007 - 11:27
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Any idea what the right disk set would be?

This package came with disks for




MCS-78xx/I1/I2 IBM Server

Of course no mention of HP

Interesting, when I ran the 7825-h1/h2 7835-h1/h2 disk it asked for the 7845-h1/h2 disk.

TTrebing Fri, 07/06/2007 - 13:37
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Using the SmartStart CD that came with your OEM HP server, perform a System Erase first.

cornel.chirculete Tue, 04/13/2010 - 06:50
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Did you manage to install the OS? I have a similar issue with IBM server. Any solution?




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