CAD - Number of clients in CSQ - Cisco Community

302

Views

0

Helpful

1

Replies

Hi !

I'd like to show the number of Clients that are in agent's CSQ.. waiting to be handle by the agent..

Im thinking of showing this information inside CAD software, using SET ENTERPRISE CALL INFO...

Is it possible ? Will that information be refreshed ?

Thanks.

Andrei.

Brazil.

1 Reply 1

Hi Andrei,

Have a look at this good thread with an excellent answer from Juan Luis;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dddee5a/2#selected_message

Hope this helps!

Rob