I recently updated our CallManager to version 4.1(3) with the latest service release. Since then, the attendant console failover has stopped working. I have the Hunt Group configured to route to:
Operator1 Line 1
Operator2 Line 2
Operator3 Line 3
Extension 7201 (always route member is checked)
The acconfig.bat is configured with queuing enabled checked. The routing algorithm is First Available Hunting. The hold time is set to 90 seconds.
Before the update, if someone was on hold longer than 90 seconds they would automatically get routed to extension 7201. Now our customers sit on hold until an operator signs into the attendant console. Any recommendations would be appreciated, or if anyone has a better suggention for Operator failover I am all ears. Thanks.