Using a script to call back a call if diverted to voicemail

Unanswered Question
Jul 9th, 2007

I have a number of scripts that are basically hunt groups.

I'm using the Call Consult Transfer object to distribute an inbound call around a number of users. The problem I have is, if a member of the group sets the CWF All parameter then the script stops and routes to this destination (Normally voicemail).

Is there away in CRS scritping to ignore this paramemter and only deliver to the specified DN as configured in the script?

Thanks

Martin

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martin.chapman44 Sat, 07/14/2007 - 02:17

I have looked at this guide already and I can't find anything that woud suggest ignoring the call forward paramemters fron within a script.

I basically need a Hunt Group function but using CRS scripting.

adignan Sun, 07/15/2007 - 10:01

Unfortunately, no, there isn't any way to bypass this.

I would create a custom softkey template for these users and remove the callfwd option.

please rate helpful posts.

- adignan

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