What permissions to Supervisors have in IPCC Express?

Answered Question
Jul 9th, 2007
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What permissions do supervisors have in IPCC Express? The client wants to know if we can set permissions for supervisors such as Multi level admin for Call manager.

Correct Answer by lucotc about 9 years 8 months ago

Hi Chuck,

Adding a user as a supervisor in IPCC allows them login access to the http:///appsupervisor page. As far as I am aware, you cannot restrict access further. If you are referring to what agents/csqs they can see, then you can break them up into different teams and only associate the supervisor with his/her specific group of agents/csqs. By the way, I think we work for the same company, feel free to e-mail these question directly. Nice to see you out here on the forums.


-Chuck L.

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Correct Answer
lucotc Wed, 07/25/2007 - 17:41
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Hi Chuck,

Adding a user as a supervisor in IPCC allows them login access to the http:///appsupervisor page. As far as I am aware, you cannot restrict access further. If you are referring to what agents/csqs they can see, then you can break them up into different teams and only associate the supervisor with his/her specific group of agents/csqs. By the way, I think we work for the same company, feel free to e-mail these question directly. Nice to see you out here on the forums.


-Chuck L.

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