cisco unity - unable to leave voice message

rajeev.ahobala · ‎07-09-2007

Hi,

I am unable to leave a voice message. When the subscriber phone is busy it enters the voice mail box of the subscriber and prompts me to leave the message after the tone. Once after i leave the message it prompts me to dial 1 to send the message , 3 to listen to the message and 4 to re-record the message but when i press 1 it exits saying goodbye and the message is not recorded in the subscribers mail box. In the unity event viewer i am getting the following error message

"recording stopped due to leading silence timeout"

lfulgenzi · ‎07-10-2007

There are a few things to check first:

- does it work with other phones or is it just this phone that does not work?

- does it work on other networks?

- are you using a 790X/791X with hands free? these phones only have monitor, not speaker phone

- if you are dialing with the handset onhook then lifting the handset, make sure your hookswitch is disengaging properly

- if you have ACLs, be sure to have a "log" on any deny statements so you can be sure it's not your ACLs

Try out these troubleshooting tips and let us know how it goes.

Lelio "i got bit by using a 7912 handsfree to test unity voicemail after a restart and got worried when there was no message left" Fulgenzi

Rob Huffman · ‎07-10-2007

Hi Lelio,

Excellent and funny answer :) 5 points for your good work as well as brightening up my day with your new "Nickname". I have many of those as well!

Take care,

Rob

PS: This Unity problem sounds like a possible Codec issue where there is no actual recording taking place. Thus the leading silence report.

netkrish80 · ‎07-13-2007

Hi Rob,

We had checked the codec. We are using g711 only.

Regards

Krishna

Ahmed Usman Habib · ‎07-13-2007

I have faced this issue. I reinstalled CCM and unity many times but without success. Then I installed active directory on a new machine, installed exchange 2003 sp2 and integrated with unity. You know what??. It worked?.

To make sure that the problem is in AD and exchange, I integrated unity with the previous domain. I faced the same issue what u r facing.

Seems like problem lies somewhere in AD or exchange.

toormehdi · ‎01-22-2008

We ran into this problem over a WAN connection to Unity. The customer had no agreements in place for QoS and SP was dropping the EF traffic. After remarking the DSCP, the problem was solved.

rajeev.ahobala · ‎02-03-2008

Hi,

Got it, i was using only one nic on the mcs server, the second nic was left alone without disabled. The issue got resolved once i shut the second nic.

thanks everybody

Regards

Rajeev