07-09-2007 09:16 PM - edited 03-14-2019 10:28 PM
Hi,
I am unable to leave a voice message. When the subscriber phone is busy it enters the voice mail box of the subscriber and prompts me to leave the message after the tone. Once after i leave the message it prompts me to dial 1 to send the message , 3 to listen to the message and 4 to re-record the message but when i press 1 it exits saying goodbye and the message is not recorded in the subscribers mail box. In the unity event viewer i am getting the following error message
"recording stopped due to leading silence timeout"
07-10-2007 02:25 AM
There are a few things to check first:
- does it work with other phones or is it just this phone that does not work?
- does it work on other networks?
- are you using a 790X/791X with hands free? these phones only have monitor, not speaker phone
- if you are dialing with the handset onhook then lifting the handset, make sure your hookswitch is disengaging properly
- if you have ACLs, be sure to have a "log" on any deny statements so you can be sure it's not your ACLs
Try out these troubleshooting tips and let us know how it goes.
Lelio "i got bit by using a 7912 handsfree to test unity voicemail after a restart and got worried when there was no message left" Fulgenzi
07-10-2007 07:28 AM
Hi Lelio,
Excellent and funny answer :) 5 points for your good work as well as brightening up my day with your new "Nickname". I have many of those as well!
Take care,
Rob
PS: This Unity problem sounds like a possible Codec issue where there is no actual recording taking place. Thus the leading silence report.
07-13-2007 05:19 AM
Hi Rob,
We had checked the codec. We are using g711 only.
Regards
Krishna
07-13-2007 12:29 PM
I have faced this issue. I reinstalled CCM and unity many times but without success. Then I installed active directory on a new machine, installed exchange 2003 sp2 and integrated with unity. You know what??. It worked?.
To make sure that the problem is in AD and exchange, I integrated unity with the previous domain. I faced the same issue what u r facing.
Seems like problem lies somewhere in AD or exchange.
01-22-2008 11:48 AM
We ran into this problem over a WAN connection to Unity. The customer had no agreements in place for QoS and SP was dropping the EF traffic. After remarking the DSCP, the problem was solved.
02-03-2008 08:28 AM
Hi,
Got it, i was using only one nic on the mcs server, the second nic was left alone without disabled. The issue got resolved once i shut the second nic.
thanks everybody
Regards
Rajeev
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