Scripting; Help needed

Unanswered Question
Jul 10th, 2007
User Badges:

One of our customer hav CCM 5.1 and IPCC Exp 4.5.Calls for IPCC is coming from 8 toll free numbers.Now the requirement is they need 8 different IVR for the 8 toll free numbers.


I did an IVR script using menu option in CRS editor with queue status.Is there any way to modify the script according to customer requirement?.Any valuable suggestions would be appreciated.

Thanks in advance

Arun Thomas




  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Chris Deren Tue, 07/10/2007 - 11:13
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

Can you elaborate a litte more on the requirement?

You said 8 IVR for the 8 toll-free numbers?

Do you mean 8 different IVR flows?


Chris

thomasarun Wed, 07/11/2007 - 03:56
User Badges:

Actually the Ipcc is getting calls frm 8 different toll free numbers routed through a voip line.The customer need 8 different welcome prompts for 8 toll free numbers.Is it possible to do it with a single script?If so wat all changes i need to do the current script.Hope u got the script attached to this.

Chris Deren Wed, 07/11/2007 - 05:51
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

You can certainly achive this with a single script. Configure seperate JTAPI Triggers for each DNIS number, all pointing to the same application, hence script. In the script add the following steps:

GET CALL CONTACT INFO (calledNumber set it to a string variable strDNIS for example)


then use the Switch step:


SWITCH

strDNIS == "5000" goto LogicA

strDNIS == "6000" goto LogicB

.....

....


get the point?


So, basically this will allow you to build different logic based on the called number, if all you want to do is play difference prompts for example logicA and logicB, etc will set the prompt variable to a different value and then you can use the same logic to actually play the prompt as the prompt varaible was dynamically changed.


HTH,


Chris


thomasarun Fri, 07/13/2007 - 02:16
User Badges:

Thanks Chris.Actually i am not that much good in scripting but still i can do something thats all.And i am posting my updated script here.If u can explain a little bit more, it will b helpful for me.


Thnaks in advance

Arun



Actions

This Discussion