I have some 7912G's and 7961G-GE phones that have their softkeys set up as a standard user. When you are connected to a caller and try to transfer the transfer button is grayed out and will not let you trnasfer. How can I correct this problem?
Check the maximum number of calls allowed for the DN in CCM administration. It will need to be more than 1 to allow the phone to make the 2nd call to initiate the transfer.
