7914 issue

Unanswered Question
Jul 10th, 2007
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In a remote office, we have two 7961G. Each phone has 2 expansion modules 7914.

Once o twice in a day, phones stop to work, all buttons become red and you cannot ping the phones. After a long check phones begin to work again.

In the same office there are some 7940, 7985 and two 7961 without expansion modules: noone has this problem.

In the phone log I found some java errors with connection timeout.

Any idea?

Thanks

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paolo bevilacqua Tue, 07/10/2007 - 13:13
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Hi,


Firmware version on the phones and sidecar ? CCM or CCME version ?

giovannicorduas Wed, 07/11/2007 - 00:32
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I'm not sure to find the right version.

From the phone web page, I read

SCCP 8-0-2-25 (phone)

S0010500200 (7914).

CCM 5.0.4.2000-1

Thanks

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