ccmuser page logoff failure

telefonie · ‎07-11-2007

Hello

we run a CM cluster with 4.2(3).

When I log off the ccmuser page I always get a HTTP 500 error message (HTTP 500 - Internal server error) instead of beeing redirected to the logon page. All functions in the ccmuser interface work.

Any ideas???

Thanks Reto

gogasca · ‎07-11-2007

I had a similar case before and Callmanager users were using Internet Explorer version 7 for accessing the ccmuser page.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmcfg/b01intro.htm#wp1027414

Use any of the following browsers: Internet Explorer 5 or 6, or Netscape Communicator versions 4.X.

HTH

telefonie · ‎07-11-2007

Thanks for your response.

We use still IE 6.0 on our PCs and have this problem.

Any other ideas??

Thanks for help

Reto

mchandak · ‎07-12-2007

What ES/SR are you currently running ?

Looks like this is a new Bug

telefonie · ‎07-12-2007

Hi

we run 4.2(3)sr2b.

Reto

mchandak · ‎07-12-2007

Ok, yes. I was able to re-create this in my lab as well. This for sure looks like a big and I've seen a few emails floating within cisco as of now. As of now there is no resolution found for it now do I have a Bug ID for the same. I'm sure something should be filed within the coming week . As of now there is no fix for this.

telefonie · ‎08-06-2007

Is there a solution around for the logoff failure on the ccmuser web interface?

Thanks for feedback

Reto

mchandak · ‎08-06-2007

Yes, there is a solution available for this. You will have to open a TAC case to get a new logoff.asp file to fix the issue

E-BRITTON · ‎08-16-2007

Do you happen to have the bug id for this?

Thanks