07-12-2007 03:46 AM - edited 03-15-2019 04:53 AM
Does anyone know of any call processing issues that occur with large scale line groups?
I have a broadcast line group of about 3 extensions but not all the extensions are ringing when a call is being passed on from the pilot point.
CMM version: 4.1.3(es32)
07-18-2007 09:54 AM
I think CTI has its own limitation depending upon the hardware you are using.
A single CTI OS server can support a maximum of 500 simultaneous agent logins, and additional CTI OS servers can be added to exceed this limitation.
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guide_chapter09186a00803fb0db.html
07-18-2007 11:11 PM
Thanks for the reply,
This document seems to relate to IPCC and Cisco Agent Desktop limitations rather than CallManager related processing or am I missing something??
07-19-2007 07:54 AM
Hi,
This should not be a problem, I have created many configurations with line groups and also the broadcast works fine.
Check your calling search space, or to make a test put everything in partition and css
Jan
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