I am reviewing a script developed by somebody not with our company anymore. Can anybody explain why the below would be done? This is logic handling sending a caller to voicemail.
1 - set some session information (understand this!)
2 - set a _contact = ******** (this is defined as a contact variable - value null - I am not sure how this gets set to ******* - when i go into the expression editor i cannot modify it)
3 - if (_contact != null) then
set enterprise call info (_contact)
false - do nothing
4 - Call redirect(triggering contact--to VM Number)
What would the purpose of step 2 and step 3 be?