have added 3 new devices to RME. Collection station to device is fine (ping / telnet / SNMP get). RME is however unable to collect the config or the inventory. RME output for the config collection:
*** Device Details for sil-vg-comp-sov-1.silver.secure24.com ***
Protocol ==> Unknown / Not Applicable
CM0056 Config fetch failed for sil-vg-comp-sov-1.silver.secure24.com Cause: CM0204 Could not create DeviceContext for 6266 Cause: CM0206 Could not get the config transport implementation for 126.96.36.199 Cause: UNKNOWN Action: Check if required device packages are available in RME. Action: Check if protocol is supported by device and required device package is installed.
The devices are a 3825 and 2x 2800 - which we have a number of already in RME. Also have the Rtr3800 package loaded (have done an uninstall and reinstall for this).
Any further checks for new RME device packages has a null return.
Bit odd really..
Given the errors, I would be more inclined to believe the packages are missing or unreadable to casuser. In either event, unless you know exactly what caused this error to occur, it would be safer to reinstall the application (or even the whole bundle) to ensure that no other files are missing or corrupt. Else you could be chasing errors for weeks or months.
Another solution would be to restore from a known good file system backup.