Voice mail port was locked

Unanswered Question

Hi,


Unity 4.0(5), voice mail only with callmanager 4.1(3).


The customer has experienced some voice mail ports are locked after the unity server running for a period of time. We have to reset the ports or reboot the whole box to have it work. We already applied TSP version 8.1(3) tried to solve the problem, but the problem was still there for a time to time.


Here is one event view, can someone help to find out the problem. ( it is in French version)


Event Type: Error

Event Source: CiscoUnity_Miu

Event Category: Erreur

Event ID: 550

Date: 7/12/2007

Time: 12:56:16 PM

User: N/A

Computer: JVCSTEL3

Description:

Une erreur grave s'est produite dans le composant de t?l?phonie de Cisco Unity.


EXPLICATION :

Aucune r?ponse n'a ?t? re?ue sur le port 4 pendant un transfert en aveugle. Il s'agit d'une erreur grave, et l'appel sera probablement interrompu. Dans certains cas, les appels pass?s ult?rieurement sur ce port ne seront pas trait?s correctement.



D?TAILS TECHNIQUES :

La thread 0x0000138C a rencontr? une erreur sur le port 4 dans la m?thode CAvMiuLine::Transfer(eMIU_XFER_RELEASE)


DESCRIPTION : Timed-out waiting for LINECALLSTATE_IDLE after lineBlindTransfer.

D?TAILS :

HCALL: 0x00010370

CallState: LINECALLSTATE_CONNECTED

DestAddress: 7850.

INFOS SUR L'APPEL :

CallerID: 77104

CalledID: 7802

RedirectingID: 7802

Origin: Internal

Reason: FwdNoAnswer

Trunk: 0.

S?QUENCE D'APPEL :

[12:54:37:649 - 0x000013A0] Drop() - S_OK

[12:55:13:181 - 0x0000061C] LINE_APPNEWCALL(0x00010370)

[12:55:13:181 - 0x0000061C] SetEvent(NewCall)

[12:55:13:181 - 0x0000061C] SetEvent(CallInfoArrived)

[12:55:13:431 - 0x0000138C] Answer() entered

[12:55:13:431 - 0x0000138C] lineAnswer(0x00010370) - 0x000103E1

[12:55:13:431 - 0x0000061C] LINE_REPLY(0x000103E1 | 0x00000000)

[12:55:13:478 - 0x0000061C] LINECALLSTATE_CONNECTED(0x00010370 | Active)

[12:55:13:478 - 0x0000138C] WaitFor(0x000103E1 | CONNECTED) - CONNECTED

[12:55:13:478 - 0x0000138C] Answer() - S_MIU_CONNECTED

[12:55:13:572 - 0x0000138C] Play() entered

....


Thanks,

JJ



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