1. I am working on creating a custom report out of two canned historical reports, has anyone done this? If so what were your steps to a successful custom report?
2. I am looking for a doc or something that has all the fields and where (what tables or sp's or what?) they come from in the historical reports templates. For instance the Common Skill Contact Service Queue Activity Report has a field named Calls_Presented. Anyone know of a doc that tells all of the field names of all of the historical reports?