Hello, Thanks for the prompt reply. I've been going over these docs since I started but I'm still not seeing the connection as to how the options 1, 2 and 0 are applied in the aa.aef script. They don't seem to go over step by step the aa.aef sample script, only the icd.aef. Unless I am missing something completely. Which is possible considering how long I've been lookinag at this stuff.

Basically what I'm trying to accomplish is

1)Welcome greeting - Thank you for calling, if you know your parties ext. enter it now or press 9 for company directory. Otherwise your call will be handled by the next avail. rep.

2)User enters ext > transfer to that person

3)User enters "9" > transfer to Unity directory handler

4)User stays on line for delay of 8secs, send to CSQ.

With the frustration mounting, I'm considering whether or not it would be a better idea to have the calls go into a Unity Call Handler (which would provide dial-by-ext, and directory handler) and then after the greeting has played and 8sec expires, transfer caller to CRS server directly into the CSQ.

I'm very new to IPCC so I'm just trying to make sure I am pointed in the right direction.

Thanks.