Good day, we use camqry11 for monitoring outbound, and there are some fields that is needed to be explained. We interested in fields: ?Canceled? (The number of contacts in the half hour interval where the dialer canceled a ringing customer call) and ?Dialer Abandon?(The number of contacts in the half hour interval abandoned by the dialer). Why Dialer canceled and abandons the calls? It will be very helpful if anyone gives detail explanation.
I have this problem too.