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Callmanager IVR

norm.trees
Level 1
Level 1

‎07-16-2007 03:50 AM - edited ‎03-14-2019 10:34 PM

Hi there,

I`ve been told that callmanager ver 5.1 features an inbuilt IVR? Is this correct?

I have a requirement for callers to dial a main number then be given options to contact a receptionist or department or dial a internal number etc...

Hope you can help

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0 Helpful
3 Replies 3

lpezj
Level 7
Level 7

‎07-16-2007 03:52 AM

I don't think so. You will need to add for that purpouse Cisco IP/IVR or, for a bigger deployment, CVP.

Hope this helps,

Juan Luis

norm.trees
Level 1
Level 1
In response to lpezj

‎07-16-2007 04:30 AM

Hi thanks for the reply,

can you integrate call manager with an IVR server only, or will an ICM server need to be implemented & integrated too.

0 Helpful

lpezj
Level 7
Level 7
In response to norm.trees

‎07-16-2007 04:38 AM

Yes,

You can integrate CallManager with Cisco IP/IVR without ICM, in the same way as if you used IPCC Express.

Hope this helps,

Juan Luis

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