Enhanced Boss Secretary features information

hando · ‎07-16-2007

As stated in Selling Cisco Unified Communications Express "http://www.cisco.com/en/US/partner/products/sw/voicesw/ps4625/prod_brochure0900aecd804790c1.html", Cisco Unified CallManager Express supports Boss Secretary features and Cisco Unified CallManager supports Enhanced Boss Secretary features, does anyone have information regarding on what's enhancement included in Enhanced Boss Secretary features?

Rob Huffman · ‎07-16-2007

Hi Wah-Hung,

The "Cisco Unified CallManager supports Enhanced Boss Secretary features" is referring to IPMA (pretty cool feature!);

The Cisco IP Manager Assistant (IPMA) feature enables managers and their assistants to work together effectively. This feature comprises of a call routing service that enhances the phone capabilities for the manager, and the desktop interfaces for both the manager and the assistant. This service intercepts calls that are made to managers and routes them to selected assistants, managers, or other targets based on preconfigured call filters. The manager can change the call routing dynamically. For example, with a softkey press on the phone, the manager can instruct the service to route all calls to the assistant and can receive status on these calls.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801829e9.shtml

Introduction to Cisco IPMA

http://www.cisco.com/en/US/products/sw/voicesw/ps5015/products_user_guide_chapter09186a00802d11c8.html

Hope this helps!

Rob

hando · ‎07-16-2007

Thanks for the information. Just one more thing, so what's exactly the boss secretary features of Unified CallManager Express referring to?

Rob Huffman · ‎07-16-2007

Hi Wah-Hung,

For CME the big Boss/secretary features would be;

Monitor-Line Button Speed Dial

For Cisco CME 3.2 and later versions, a monitor-line button can be used to speed-dial the monitor line's number. A monitor line is a line that is shared by two people. Only one person can make and receive calls on the shared line at a time, while the other person, whose line is in monitor mode, is able to see that the line is in use. Speed dialing is available when monitor lines' lamps are off, indicating that the line is not in use. For example, an assistant who wants to talk with a manager can press an unlit monitor-line button to speed-dial the manager's number.

A monitor-line lamp can be off or unlit only when its line is in the idle call state. The idle state occurs before a call is made and after a call has been completed. For all other call states, the monitor line lamp is on or lit.

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00804ad85d.html#wp2296682

Intercom

Cisco CME supports intercom functionality for one-way and press-to-answer voice connections using a dedicated pair of intercom ephone-dns on two phones that speed-dial each other.

When an intercom speed-dial button is pressed, a call is speed-dialed to the ephone-dn that is the other half of the dedicated pair. The called ephone-dn automatically answers the call in speakerphone mode with mute activated, which provides a one-way voice path from the initiator to the recipient. A beep is sounded when the call is auto-answered to alert the recipient to the incoming call. To respond to the intercom call and open a two-way voice path, the recipient deactivates the mute function by taking one of the following actions:

On a multibutton phone, pressing the Mute button.

On a Cisco IP Phone 7910, lifting the handset.

In Cisco 3.2.2 and later releases, the no-mute keyword can be used with the intercom command to deactivate the speaker-mute function on inercom calls. For example, if phone user 1 makes an intercom call to phone user 2, both users hear each other upon connection when no-mute has been configured. The benefit is that people who receive intercom calls can be heard without having to disable the mute function. The disadvantage is that people who receive intercom calls will have their conversations and nearby background sounds heard the moment an intercom call to them is connected, regardless of whether they are ready to take a call or not.

Intercom lines cannot be used in shared-line configurations. If an ephone-dn is configured for intercom operation, it must be associated with one IP phone only. The intercom attribute causes an IP phone line (ephone-dn) to operate as an autodial line for outbound calls and as an autoanswer-with-mute line for inbound calls.

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00804adafd.html#wp2178100

Hope this helps!

Rob

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