I am trying to setup a route group that will use both a SIP trunk and an ICT. Basically if the SIP trunk is down or not receiving connections, I would like the call to route to the ICT. The only problem is that when I create the Route Group, it does not show my SIP trunk as an available device to choose from. Is this standard? How can I add it?
Sounds like your SIP trunk is being used in a route pattern. If it is used in a route pattern, it is no longer available to be added to a route group and vice versa.
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