I have a client that has requested 7914 expansion module for their 7960 phones.
They want to be able to see who is on their phone(presence), which I have configured and is working correctly.
The problem lies in the fact that they are using analog circuits and have shared lines on their phones. When the user goes offhook, their button lights up on the module until they press the shared line. Once they are on they shared line, they are no longer lit up on the module. Is there a way to have the ccme to display when the phone is offhook and not when the extension is in use?
It is normal because the monitor button works at ephone-dn level, not physical ephone.
And if you monitor the shared extension, it will lit no matter who has taken the call.
To work around that, use an ephone-hunt as I was suggesting before.
Or, if you are interested, I wrote an utility that monitors physical phones using a web browser, see:
Hope this helps, please rate post if it does!