incoming and Tranfer issue with United CME

Unanswered Question
Jul 17th, 2007

Hi all,

I have a 7931G that manage all incoming calls in a dual-line.

When the user wants to transfer a call she press the tranfer button, extension number and transfer button again.

Well, when she does press the transfer button and new incoming call enter before she press again the transfer button, she does lose the focus of old call and only can manage the incoming call.

How can i set the new call to enter without interfere with the old call?

Thanks in advance.

I have this problem too.
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david.knet Tue, 07/17/2007 - 02:47

I have a cisco 2851 with IOS 12.4(4)XC4 spservices.

The firmware for 7931 is SCCP31.8-2-1S.loads


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