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Problems with ART

richard.jackson
Level 1
Level 1

‎07-17-2007 08:30 AM - edited ‎03-18-2019 07:35 PM

Hi,

Please could anyone shed some light on this issue.

When I run any system overview report on ART it is only displaying information up to a few weeks ago. However if I run a CDR report on any extension it is showing up-to-date information. Is there anyway I could identify what is causing this fault and a resolve before I carry out a reboot of the servers.

Kind regards

Richard.

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asayani
Level 1
Level 1

‎07-17-2007 08:51 AM

See if this help

Data is Absent in Reports Created by the CAR Tool

http://cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

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richard.jackson
Level 1
Level 1
In response to asayani

‎07-17-2007 11:19 PM

Hi Asayani,

Thanks for the quick response, I will contact the customer and arrange to re-sync the databases.

Richard

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