I have run into an issue with a translation route to IVR (this system is running IP-IVR v4.0(4)) in my system (IPCC/ICM 7.0E). We recently added an additional IP-IVR, everything was working properly and then I started having calls that are translation routed to the IVR fail (when agents are available the calls go through); while debugging the router I noticed the following message when the call fails.
Error Message from Router:
Dialog (30 has a correlation id (0) that is unknown
For message (14) from routing client IPIVR_PIM1.rc (ID 5000) could not find dialog id (0).
Router sending dialog fail reason (11) for dialog (3)
All other application types work; this only seems to be centered on Translation Routing applications. The only information that I was able to find referenced a bug in IPCC v5.0 but did not seem to apply. Any insight into what this error means would be greatly appreciated.