Have meetme conferencing up and working on CCM4.23 SR2 and Unity 4.21 doing an announce and supervised transfer to conferencing phone. If two callers dial the meetme number at the same time, One caller gets into the conference and the other gets directed to vmail?? Also, same thing when I tested it on our in-house Call Manager setup?? Anyone know how keep this from happening??
Hi Tony, that's a nice way of trying to make this work, but as Rob has already mentioned, there is a limitation to the number of calls handled by a CTI RP.
You can just send callers to Unity via a RP or even a CTI port and then play a recorded greeting and then put some caller inputs and transfer the call to the meetme number.
Hope this helps.
I love this idea :) Really, this is a great one! The problem here is with the CTI Route Point only allowing one call at a time. The recommended method for this type of setup is to have callers call into Unity (receive the Opening Greeting) and then dial the Meet-Me number (in this case the Call Handler). This way multiple simultaineous calls can be handled.
Cisco also recommends changing the Opening Greeting so that Outside callers know to enter the Meet-Me number.
Hope this helps! You may be able to do something with Multiple CTI Route Points linked together.