Leave Word Calling feature

Answered Question
Jul 18th, 2007
User Badges:

Does Unity have this feature or is there a way to accomplish this feature?

Correct Answer by Rob Huffman about 10 years 6 days ago

Hi Thomas,


Very interesting feature! Sorry to say that it is not supported on a CCM/Unity installation :(


For those of you following along, here is a description of the "Leave Word" feature;


Leave Word Calling


Leave Word Calling (LWC) is a switch feature that allows people within a company to leave a prerecorded message requesting that their call be returned) by pressing a button on their voice terminal. If the caller does not have a LWC button, the caller can dial the LWC dial access code followed by the destination extension. As integrated with the DEFINITY AUDIX system, LWC does not allow the caller to leave a spoken message, but does identify who called, the time and date of the call, and extension of the caller.


The LWC feature is the quickest way to ask someone to return your call


From this doc;


http://www.carrollcommunications.com/audix/leavewordcallingCLModeOnly.html


Hope this helps!

Rob

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4.7 (4 ratings)
Loading.
mrmccann Wed, 07/18/2007 - 16:57
User Badges:
  • Cisco Employee,

Can you be more specific about what you are trying to accomplish?

Ginger Dillon Thu, 07/19/2007 - 07:00
User Badges:
  • Blue, 1500 points or more

Hi -

Leave word calling is Avaya's terminology for setting the message waiting indicator on the phone when a voicemail message is sent. Unity provides this capability. Are you using a CallManager PBX or Avaya system, meaning what PBX integration would you use with Unity? Cisco provides integration support documentation for Unity with a number of PBX systems. There are specific instructions you need to perform, depending on the PBX, to ensure this functionality.

Ginger

thomuff Thu, 07/19/2007 - 09:55
User Badges:

It is a Cisco Call Manager with Unity implementation.

Correct Answer
Rob Huffman Thu, 07/19/2007 - 10:54
User Badges:
  • Super Red, 40000 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Thomas,


Very interesting feature! Sorry to say that it is not supported on a CCM/Unity installation :(


For those of you following along, here is a description of the "Leave Word" feature;


Leave Word Calling


Leave Word Calling (LWC) is a switch feature that allows people within a company to leave a prerecorded message requesting that their call be returned) by pressing a button on their voice terminal. If the caller does not have a LWC button, the caller can dial the LWC dial access code followed by the destination extension. As integrated with the DEFINITY AUDIX system, LWC does not allow the caller to leave a spoken message, but does identify who called, the time and date of the call, and extension of the caller.


The LWC feature is the quickest way to ask someone to return your call


From this doc;


http://www.carrollcommunications.com/audix/leavewordcallingCLModeOnly.html


Hope this helps!

Rob

Ginger Dillon Thu, 07/19/2007 - 17:32
User Badges:
  • Blue, 1500 points or more

Hi Rob -

Looks like I missed the mark on this one - thanks for posting your update. On that note, would the Live Reply possibly simulate what is trying to be accomplished? While you are listening to a caller's voice message you can press the Live Reply key (depending on your Unity conversation style) and call the voicemail sender back. I know this works with our digitally networked Unitys. By the way, Kudos for your response :-)

Sincerely, Ginger

Rob Huffman Fri, 07/20/2007 - 05:08
User Badges:
  • Super Red, 40000 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Ginger,


I don't think you have ever "missed the mark" on any of your answers :) Continued participation by people like you is what makes these forums so valuable to people like me! It was a post of yours that I read one day that encouraged me to start up here (when your offered to courier some old Media cd's to a fellow Netpro who was having problems).


That single post showed me the spirit that was involved in this community and I have tried to live up to your high standards ever since! I have not always been successful in this endeavor, but its always good to set your sights high.


My hats off to you Ginger :)


Best Regards,


Rob

Actions

This Discussion