cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
527
Views
0
Helpful
4
Replies

Agent stuck on calling

mwild
Level 1
Level 1

Hello,

I have had several agents that after they finish a call and hang up their agent desktop continues to say

talking. They have to manually disconnect and log back in for it to work again. The call center has been

running for 7 months without any problems.

Anyone ever seen this before?

Thanks

4 Replies 4

drolemc
Level 6
Level 6

Unsupported Configurations for Agent Phones:

The following configurations are not supported for agent phones:

Two lines on an agent?s phone that have the same extension but exist in different partitions.

An ICD extension assigned to multiple devices. (Configuring an ICD extension in a device profile is supported.)

Call waiting enabled on an ICD line.

No Cisco Call Manager device can be forwarded to the ICD extension of an agent.

The ICD extension of an agent cannot be configured to forward to a Cisco CRA route point.

we're seeing the same problem - the configuration for him looks good - like everyone else's - call waiting is not enabled

dzuodar
Level 1
Level 1

hi,

i am running into the same issue, did you (or anybody else) manage to resolve this?

fyi: customer is running CUCM6.0 / CUCCX5.0 with CAD6.4

thanks and best regards,

Dimitri

jbillingsley
Level 1
Level 1

Did you ever find a resolution to this? We're running into the same issue from time to time and I'd like to get this resolved.

Regards,

Jake

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: