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Can't save CRS historical reports settings.

e.groves
Level 1
Level 1

‎07-18-2007 11:29 AM - edited ‎03-18-2019 07:35 PM

IPCC Express 4.0(4)

Historical Reporting Client 4.0(4.14)

Example: On the General tab I choose Agent login logout activity as my report and I choose my dates. On the Detailed tab I sort by Agent Name and use Agent Names as the filter parameter. I can view the report with no problems. When I click to save it, name the file, and click Ok, I receive this error: An error occurred during file save. Please check the log file for details and try again. My log file is showing the following: 1: 7/18/2007 2:03:21 PM %CHC-LOG_SUBFAC-3-UNK: Error # 330 ,Description= Illegal parameter. Can't write object because it does not support persistence. ,LastDllError= 0

2: 7/18/2007 2:03:21 PM %CHC-LOG_SUBFAC-3-UNK:A serialization error has occured while writing to file: 'C:\Program Files\Cisco CRS Historical Reports\reports\testing0.chc'. Can anyone tell me how to resolve this issue? Thanks.

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clerkofcourt
Level 1
Level 1

‎09-20-2007 11:06 AM

I am experiencing the exact same thing. Did you ever resolve this?

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e.groves
Level 1
Level 1
In response to clerkofcourt

‎09-24-2007 04:18 PM

Yes, I opened a TAC case and I was told that this is a bug with CRS 4.0(4). The only resolution was to upgrade to 4.0(5).

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