Interpreting ICM Script Monitor Output

Unanswered Question
Jul 18th, 2007

I have an ICM Enterprise (v6) script with several "Queue to Skill Group" nodes. One node has the consider if formula SG.xx.RouterCallsQNow< SG.yyy.LoggedOnNow+1

I see 1424 calls go ii, with 738 out the success leg and 646 out the failure leg. It seems that 27 calls are missing!

Only 592 matched the consider statement so why did the rest of the 738 "succeed"?

Thanks in Advance


I have this problem too.
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david.macias Thu, 07/19/2007 - 06:15

Some calls might have ended as soon as they went into the QtoSG node, check your WebView reports for abandoned calls. Also, your consider if statement will fail when there is 1 agent logged in and 3+ calls in queue.



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