Problem with call recording

Unanswered Question
Jul 20th, 2007
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I have a Contact Center with a several agents. All calls beetwen agents and callers are recorded. On a supervisor desktop I can see every call it's time and duration. But, when I try to listen that calls, from some agents it's OK, but from some others I cann't hear anything. And everything looks OK.

I have RSPAN on all ports where the phones are.

Where I can look for the problem?



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vjemin Sat, 07/21/2007 - 05:25
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Hi Wei,

Under VoIP monitor in CAD desktop, I don't have any phone!

And I don't know why is that so, but on the other phones, recording works OK.



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