Problem CCM 5.1 Installation.

Unanswered Question
Jul 20th, 2007

When i try to reinstall CCM 5.1, the instalation crash.

The system message error.

Critical logs

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

Script "/usr/local/cm/script/5.1.2.1000-11/cm-dbms-install install PostInstall 5.1.2.1000-11 5.1.2.1000-11 /usr/local/cm/ /usr/local/cm/ /common/log/install/install.log" exited with errors (1)

The system will now halt.

Installation log

07/20/2007 11:38:10 IPM|(CAPTURE) su -c 'source /usr/local/cm/db/informix/local/ids.env ; onparams -a -d ccmlog -s 182000' - informix|<LVL::Debug>

07/20/2007 11:38:10 IPM|(CAPTURE) su -c 'source /usr/local/cm/db/informix/local/ids.env ; onparams -a -d ccmlog -s 182000' - info'source /usr/local/cm/db/informix/local/ids.env rmix|<LVL::Debug>

07/20/2007 11:38:10 IPM|(CAPTURE) Error Initializing IDS ["Error executing [su -c ; onparams -a -d ccmlog -s 182000' - informix] returned [256]"]|<LVL::Debug>

07/20/2007 11:38:10 IPM|(CAPTURE) Error [CCMLOG]|<LVL::Debug>

07/20/2007 11:38:10 IPM|(CAPTURE) Install Post Failed|<LVL::Debug>

07/20/2007 11:38:10 IPM|(CAPTURE) rc=1|<LVL::Debug>

07/20/2007 11:38:10 IPM| end-of-work: [cmd="/usr/local/cm/script/5.1.2.1000-11/cm-dbms-install install PostInstall 5.1.2.1000-11 5.1.2.1000-11 /usr/local/cm/ /usr/local/cm/ /common/log/install/install.log"]|<LVL::Info>

07/20/2007 11:38:10 IPM|Child's return-status = 0x00000100|<LVL::Debug>

07/20/2007 11:38:10 IPM|Internal Error, File:ipm.c:1842, Function: ipmDoTimedCommand(), Script "/usr/local/cm/script/5.1.2.1000-11/cm-dbms-install install PostInstall 5.1.2.1000-11 5.1.2.1000-11 /usr/local/cm/ /usr/local/cm/ /common/log/install/install.log" exited with errors (1)|<LVL::Critical>

07/20/2007 11:38:12 IPM| end-of-session "Running installation scripts (continued)": 553.847 secs.|<LVL::Info>

07/20/2007 11:38:12 IPM|Close progress meter "Configuration and Setup"|<LVL::Info>

07/20/2007 11:38:12 post_install.sh|check_for_critical_error, found /common/log/install/critical.log, exiting|<LVL::Error>

07/20/2007 11:38:12 display_screen|Arguments: "Critical Error" "The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

Script "/usr/local/cm/script/5.1.2.1000-11/cm-dbms-install install PostInstall 5.1.2.1000-11 5.1.2.1000-11 /usr/local/cm/ /usr/local/cm/ /common/log/install/install.log" exited with errors (1)

The system will now halt.

I have this problem too.
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jmecklenburg Fri, 07/20/2007 - 11:48

More details.....The media of installation is a DVD , and the dvd test past OK.

Try to format at low level the HDD, but the problem it persists.

thanks

PD: It's Basic Instalation

thisisshanky Fri, 07/20/2007 - 11:51

So have you tried multiple re-installations and have it failed every single time ?

mchandak Fri, 07/20/2007 - 11:51

When the installation fails, it would ask you to insert a USB Drive and copy all the log files. Can you attach the complete log files here.

jmecklenburg Fri, 07/20/2007 - 12:58

The problem has solved.

Unplugt the de CCM at network, and instaled the CCMA whitout Wizard... and the installation WOrk!

Thanks for you help

bye bye

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