We are runing a IPCC POC setup for one of our clients
I have a time of the day script which allows calls to be landed only to the agent between 8:00am to 20:00 hrs. But since some time back, this is not working properly.
I checked on all the servers (CCM, ICM, HDAWS, IVR, CTIOS and all were reporting different times.
Can anyone let me know from which server the time of the day script tales it time from? is it form its system time or from any other server?