IPCC Webview reporting queries

Unanswered Question
Jul 23rd, 2007
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Hi Pros,


I was wondering whether following things are possible with IPCC 7.0/Webview


) identify the 'Max Ans Wait' , 'Min Abn Wait' and 'Max Abn Wait' with the exact time stamp (Currently all report seem to show only average)


2) facility to differentiate between an agents break duration from 'Not Ready for After call work'


Regards,

Pratik



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