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Turning light in a CallCenter when queue is overloaded

pwenger
Level 3
Level 3

‎07-24-2007 04:51 AM - edited ‎03-14-2019 01:06 AM

May I genarate an alarm (i.e. turning light) when there are too many calls in the queue?

Reagards

Peter

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rkarmalk
Cisco Employee
Cisco Employee

‎07-26-2007 02:36 PM

Hi Peter,

In the market, you get a instrument which flashes and makes a alarm sound which can be connected to an analog line.

This analog line can be connected to ATA box and can be assigned a extension which the IPCC Scripts can send the call to.

Regards

Rajesh

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