Agent Desktop auto login

Unanswered Question
Jul 24th, 2007
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Hi all

Any one know how to:

- Agent Desktop auto login (user don't need to type user/pass)

- Agent Desktop auto login after failure or network problem (by default, when have problem, all agent is logout)

- Agent will have state ready after login


Thanks for help

Will vote 5* for you

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Rob Huffman Wed, 07/25/2007 - 05:57
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Hi HD,


Have you looked into this setup?


Configure a "One Button Login" for IP Phone Agents


This document explains the procedure that allows IP Phone Agents to login without a prompt for a username, password, and extension in a Cisco Unified Contact Center (UCC) Express or Enterprise environment.


From this good Tech Note;


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml


Hope this helps!

Rob

conkinkinconkinkin Wed, 07/25/2007 - 19:03
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Thanks, Rob


But i use agent desktop

Do you know how to set autologin with agent desktop?


conkinkinconkinkin Sun, 07/29/2007 - 18:27
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Any one can help?

I think it is a need of all contac center

Any one know solution?

Thanks first

conkinkinconkinkin Sun, 08/05/2007 - 18:30
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Hi,

What do you think when talk about security?

Do you know that each person in contact center have one computer?

You think auto login, auto reconnect is unsecure??


I think auto login and auto reconnect is important function of contact center

Any one have solution?

Thanks

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